Boxed, posted, and on its way.
UK delivery
Free next-day UK delivery is included with every order, whatever the order value. We make each tag to order and aim to dispatch within 24 hours on working days. The daily cut-off time and the carriers used are still to be confirmed.
International delivery
Orders outside the UK are a flat £15 per order, chosen with the delivery country at checkout. International delivery times are still to be confirmed.
| Where | Cost | Service |
|---|---|---|
| United Kingdom | Free | Free next-day UK delivery |
| Outside the UK | £15 | International delivery |
Packaging
Every order arrives in a black gift box: a window sleeve box or a lift-lid box, both included at no extra cost and chosen in the customiser. Box names are working titles until confirmed.
Returns
Personalised items are made specifically for you, so they cannot be resold. If something is wrong with the tag — a print fault, damage in transit, or a design made incorrectly — contact us and we will put it right. The formal returns terms and the statutory cancellation wording are still to be published.
3 months breakdown cover
Every keytag order includes three months of breakdown cover at no extra charge. The provider, what is covered and the full terms are being finalised and will be published here before launch.